Khan Medical Practice


Photograph of the Pinfold Health Centre

Pinfold Health Centre
Field Road
Bloxwich
Walsall
WS3 3JP

About the Pinfold Health Centre

Constructed in 2004, the Pinfold Health Centre offers a wide range of services to the local community.

The centre has onsite parking and disabled access.

Get directions to the Pinfold Health Centre

UK

NHS UK is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health. NHS UK is looked after by HSCIC.
Patients are able to rate their GP’s performance via the NHS UK website.

Find us on NHS UK
Opening hours
For appointments or home visits between 1:30 and 6:30, please contact WALDOC HUB on 01922 501999
Monday 8:00 am - 6:30 pm 6:30-7:30 Extended hours
Tuesday 8:00 am - 6:30 pm
Wednesday 8:00 am - 6:30 pm
Thursday 8:00 am - 6:30 pm
Friday 8:00 am - 1:00 pm
from 1:30 to 6:30 Waldoc HUB contact number: 01922 501 999
Saturday Closed
Sunday Closed

Please note that the surgery may close occasionally for short periods to facilitate meetings or staff training. Emergency calls and appointments will not be affected.

We are accepting new registrations

If you would like to register with Dr A.S Khan please ask for a registration form at our reception desk. Newly registered patients will be required to attend a health check.
Sample bottles are freely available to our patients; please ask at our reception desk.

Service Area Map

Contact details


For all enquiries please choose which ever contact method you prefer.

In Person

For all general enquiries, please go to reception.

Postal Address

Khan Medical Practice
Pinfold Health Centre
Field Road
Bloxwich
Walsall
WS3 3JP

Telephone

01922 775 194

Online

If you wish to contact the practice online, please sign in and use secure patient access. This service is for registered patients only and requires that you have a current patient access login.

If you are not a registered patient please use one of the other methods to contact the practice.

Practice leaflets


If you would like more information about the practice, it's staff and the services on offer. Please visit the health centre and ask at our reception desk for a practice leaflet.
Leaflets will only be sent via the post if you supply a stamped addressed envelope. Leaflets will not be sent via email.

Latest News

  • June 2019

    New NHS APP

    If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

    Read full article here …
  • January 2019

    Extra GP appointments available for Walsall patients

    Patients registered with a Walsall GP can benefit from the Extended GP Access Service.

    Read full article here …
  • January 2019

    How can I access an NHS Dentist in an emergency or out of hours

    Advice for patients with emergency dental problems out of hours.

    Read full article here …
  • January 2019

    Are you lonely?

    BLOXWICH TOWENSWOMEN'S GUILD

    Read full article here …

    Making Connections Walsall
    A friendly service for older people in Walsall that aims to address loneliness and social isolation.

    Read full article here …
  • January 2019

    Dementia cafe

    The Dementia cafe service is run by Pathways 4 Life a partnership between Accord Group and Walsall Age UK. The service is funded by Walsall Joint clinical commissioning group and Walsall Council.

    Read full article here …
  • Before you go to Accident and Emergency

    Before you go to Accident and Emergency call 111, we can assess your symptoms, then direct you straight away to the service that can help you best.

  • Have you seen a Doctor or Nurse in the last twelve months?

    If the answer is no, then it’s time to book in for a health check. Ask at reception for a well man or well woman health check.

  • Try not to put off cervical screening. It's one of the best ways to protect yourself from cervical cancer.

    Screening is the process of identifying individuals who appear healthy but may be at increased risk of a disease or condition.

    NHS cervical screening programme is available to women aged 25 to 64 in England. All eligible women who are registered with a GP automatically receive an invitation by mail. Women aged 25 to 49 receive invitations every 3 years. Women aged 50 to 64 receive invitations every 5 years.

    More information …
  • GP online services

    GP online services are designed to support GP practices to offer and promote online services to patients. These services include:

    • booking and cancelling of appointments
    • ordering of repeat prescriptions
    • viewing of their GP record (which includes coded information about allergies, immunisations, diagnoses, medication and test results).
NHS App

Try the new NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Online you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Extra GP appointments available for Walsall patients

Extra GP appointments available for Walsall patients

Patients registered with a Walsall GP can benefit from the Extended GP Access Service.

NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create three Hubs based at Darlaston Health Centre in Darlaston, Pinfold Health Centre in Bloxwich and Broadway Medical Practice with the addition of a 4th hub based at Portland Medical Practice, Anchor Meadow Health Centre, Aldridge commences from 1.11.18 The Hubs are currently run by a group of local GPS.

Since launching the service in December 2017 and up until May 2018, more than 8,500 patients have accessed the service.

When can I get an out-of-hours appointment?

Extra GP appointments are available between:

  • 6.30pm – 9pm weekdays (all four Hubs)
  • 10am – 3pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
  • 1am – 1.30pm Bank Holidays (all four Hubs)

However, people will only be seen if they have booked an appointment.

How can I book one of these appointments?

A dedicated number has been set up and appointments can be booked by calling 01922 501999 during the following times:

  • 6.30pm – 9pm weekdays
  • 10am – 3pm weekends
  • 11am – 1pm Bank Holidays

NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.

Do I need to be registered at one of the three surgeries where the Hubs are based to use the service?

No, you can be registered with any GP in Walsall to access the extra appointments. Please note you will need to travel to one the three Hubs (listed above).

What if I’m not registered with a Walsall GP?

If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.

When should I use the Hubs?

The extra appointments are for patients who have a pressing illness or injury and are unable to attend their GP during normal opening hours. They are not walk-in centres and both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.

More information...
NHS Dental Services Logo

How can I access an NHS Dentist in an emergency or out of hours?

If you have a dentist:

Contact that dental practice directly for advice. If the practice is closed an answering machine message will provide details of how to access treatment urgent care.

If you do not have a dentist:

Those who do not have a regular dentist that they routinely visit there is a dedicated urgent dental service in Walsall. The Dental Access Centre will try and see people with dental pain or swelling as soon as possible, normally on the same day and provides urgent dental treatment only.

The Dental Access Centre based at Blakenall Village Centre, Bloxwich WS3 1LZ operates an urgent dental service including the weekend and bank holidays (this includes Christmas day, Boxing day and New Year’s Day). The standard NHS emergency fee of £21.60 applies unless you are entitled to free NHS dental treatment.

Call NHS 111 for more advice and times

Don't contact your GP, as they won't be able to offer emergency or out-of-hours dental care.

If you're in pain while waiting to see a dentist, take painkillers.

NHS 111 can also offer other self care advice.

BLOXWICH TOWENSWOMEN'S GUILD

BLOXWICH TOWENSWOMEN'S GUILD

Are you lonely?

Would you like to meet new friends?

Then come along to one of our meetings.

We are a group of ladies who meet on the first Tuesday of every month at St. John’s church, Victoria Avenue, Bloxwich.

We have speakers, outings. Meals out, etc. If you are interested then come along to one of our meetings. Meetings run from 2:30 pm » 4:30 pm. If you are interested and would like further details contact the number below.

Making Connections Walsall Get Connected, Stay Connected

Making Connections Walsall

Making Connections Walsall Get Connected, Stay Connected

A friendly service for older people in Walsall that aims to address loneliness and social isolation.

How to self-refer. Telephone 0121 3806690

Quote reference 3144

Dementia cafe Walsall

Dementia cafe Walsall

The Dementia cafe service is run by Pathways 4 Life a partnership between Accord Group and Walsall Age UK. The service is funded by Walsall Joint clinical commissioning group and Walsall Council.

Provided to support people within an informal, friendly and relaxed environment. The Dementia cafe will include free refreshments, opportunities for peer support/ discussion and a social activity. Information around other services and support will be shared and promoted with guest speakers sharing more insight to their service provision.

Dementia cafe Walsall

FACE Walsall Parent Carer Forum

FACE Walsall is the Parent Carer forum for the borough of Walsall is led by parents for parents and carers of children and young people aged 0-25 with additional support needs and disabilities in Walsall. We work in partnership with commissioners and service providers across health, social services and education

cartoon stick figures holing hands all ages and genders
NHS Breast Screening Programme

Breast Cancer Screening

Routine breast screening. In the UK, women between 50 and 70 are invited for breast screening every three years as part of a national breast screening programme.

St Giles Hospice

Walsall Bereavement Help Point

St Giles Hospice banner

Furzebank Worship Centre Rosedale Infants School, Stroud Avenue Willenhall, WV12 4EG (Please note car parking is available on local roads) Every Friday - 10.00am - 12.00 noon

WHY? For a cup of tea or coffee and a chat with one of our bereavement support volunteers who will listen, and if required, offer advice and information on emotional and practical support.

WHO? If you are experiencing or have experienced bereavement, it doesn’t matter what type of bereavement or when.

WHAT WE OFFER? At our Bereavement Help Points there is a listening ear as well as information on how to deal with the death of a loved one. We offer advice and information on emotional, practical and social support.

For more information: Call Furzebank Worship Centre 07972 523162
Please visit Facebook - Furzebank Worship
Call St Giles Hospice Supportive Care: 01543 434536

One You Walsall

OneYouWalsall - Super Wiggles Walsall

One You Walsall is a healthy lifestyle service dedicated to improving the health and wellbeing of residents across Walsall.

Healthy lifestyles group support through the Super Wiggles Club for families with children aged 2-7 who are above a healthy weight.

Super Wiggles cartoon advert

Letting your GP know you are a carer

This does not include people who are employed to provide care.

If you would like your doctor to know you are a carer, please fill in a carers registration form. You can download the form or visit our reception desk and collect one.
Your name will then be added to the GP’s Carers’ Register.

Please return your completed form to reception.

As a registered carer you are entitled to:

  • Annual health check
  • Mental Health Screening
  • Seasonal Flu Vaccine
  • flexible appointments for carers

How to tell if you're a carer

You're a carer if you're looking after someone regularly because they're ill, elderly or disabled – including family members.

Carers help with:

  • washing, dressing or taking medicines
  • getting out and about and travelling to doctors' appointments
  • shopping, cleaning and laundry
  • paying bills and organising finances

They can also give emotional support by:

  • Sitting with someone to keep them company
  • watching over someone if they can't be left alone

All of these count as being a carer.

Who are carers?

A carer is a person of any age (including children) who provides unpaid support to a partner, relative, friend or neighbour who couldn’t cope without their help. This could be due to old age, frailty, disability, a serious health condition, mental ill health or substance misuse. Parents of children who are disabled or who have a serious health condition are also considered to be carers.

There is a difference between a carer and care professionals paid to provide care. Some carers receive statutory payments (for example Carer’s Allowance) or a direct payment for their caring role. Even when carers receive such payments, they are still considered to be carers.

Your Data Matters
to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit: nhs.uk/your-nhs-data-matters

Download Information Leaflet

ICO NHS data matters
For more information about your data rights please visit the Your Data Matters campaign at ico.org.uk

You can choose whether your confidential patient information
is used for research and planning.

How your data is used

improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of doctors and nurses in your local hospital. Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

What is confidential patient information?

Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and may still be used: for example, to contact you if your GP practice is merging with another.

Who can use your confidential patient information for research and planning?

It is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical companies researching new treatments.

Making your data opt-out choice

You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when your confidential patient information is used: for example, during an epidemic where there might be a risk to you or to other people’s health. You can also still consent to take part in a specific research project.

Will choosing this opt-out affect your care and treatment?

No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What should you do next?

You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.

You can change your choice at any time.

To find out more or to make your choice visit nhs.uk/your-nhs-data-matters or call 0300 303 5678

Walsall Talking Therapies

Walsall Talking Therapies Service

Self-referral Guide

This service is for people registered with a Walsall GP surgery

Depending on your needs, we can provide many kinds of treatments in line with best practice, such as Cognitive Behavioural Therapy, Eye Movement Desensitisation and Reprocessing, guided self-help, Computerised Cognitive Behavioural Therapy (cCBT) and our series of six, weekly wellbeing courses.

Walsall Talking Therapies image better together

What is Talking Therapy?

Talking therapy is a type of treatment that involves talking to a therapist about your thoughts and feelings to help manage depression and anxiety symptoms. The purpose of talking treatments is to help you understand your feelings and behaviour better, and to change your behaviour or the way you think about things.

Once we receive your referral we will contact you by telephone to offer you a brief screening assessment of 20-30 minutes. We will discuss your current needs/difficulties and what type of therapy might be best for you. We can also suggest alternative services that might be better suited to meet your needs

For therapy to work you need to be committed and motivated to attend all sessions offered.

Download Talking Therapies Self-Referral Leaflet
Cogs Walsall Talking Therapies
Diabetes and Me Walsall Talking Therapies

This service is for people registered with a Walsall GP who have a diagnosis of diabetes

Many people feel that diabetes can affect their day-to-day life and has an impact on how they feel physically and emotionally. For some, this can result in feelings of worry and low mood which can stop you from managing your diabetes effectively.

Reducing worry and improving mood can make it easier to manage your diabetes. The better your diabetes is managed, the better your mood will be too.

Talking Therapy is a type of treatment that involves talking to a therapist about your thoughts and feelings. They will be able to give you tools and techniques which will help to improve your mood and will help to reduce worry. This in turn will help you to manage your diabetes.

you decide that Talking Therapies is for you, please contact us via the details provided above. Remember to let the staff know that you have a diagnosis of diabetes. The staff member will arrange for you to receive a telephone call which will take around 20-30 minutes. This will enable us to provide information about what we offer and to ensure that our service is suitable for you. We will signpost you to other services if it is found that we can not meet your needs.

Download Diabetes and Me Talking Therapies Self-Referral Leaflet
Stop suicide

Having Suicidal Thoughts?

Support is available if you or someone is having suicidal thoughts or you or someone you know is affected by suicide:

C.A.L.M: National helpline for men to talk about any issues they are feeling, which exists to prevent male suicide in the UK - 0800 58 58 58.

Papyrus is a dedicated service for young people up to the age of 35 who are worried about how they are feeling or anyone concerned about a young person. 0800 068 41 41 text 07786 209697 or email pat@papyrus-uk.org
website papyrus-uk.org

Rethink Advice and Information Service Opening hours are 9:30am to 4pm Monday to Friday. Outside of these hours, please use the contact form below. 0300 500 927.

Samaritans
Samaritans offer emotional support 24 hours a day. 116 123 (free to call). SANEline provide mental health information and support between 4.30pm – 10.30pm daily. 0300 304 7000 SANEline.

Walsall Bereavement Support Service offers bereavement support to bereaved residents of all ages from the Walsall borough. Offers a monthly support group for those bereaved by suicide on first Wednesday of every month.

Kaleidoscope Plus Group offers bereavement support on 4th Monday of the month at Walsall College for those bereaved by suicide.

Suicide Bereavement Support Partnership (SBSP) is the UK’s national hub for organisations and individuals working across the UK to support people who have been bereaved or affected by suicide.

Survivors of Bereavement by Suicide is a self-help organisation which exists to meet the needs and break the isolation of those bereaved by the suicide of a close.

Fequently Asked Questions

Patients often ask questions about our services, appointment booking and prescriptions. Below you can find sections with the most common enquiries and also useful information. If you need assistance with anything please contact reception.

Patients obligations to the practice

Treat NHS staff, fellow patients, careers and visitors with respect. Keep your booked appointments or cancel in good time. Remember that appointments are for one person only and that a normal appointment duration is ten minutes.

Letting us know when you change your address or telephone number. Only request a home visit when it is truly necessary for medical reasons when a patient is too ill or immobile to come to surgery.

  • Use the out of hours service responsibly for a genuine emergency.
  • Remember ordering repeat medication is your responsibility.
  • Observing the no smoking and no mobile phone policy.
Patients Rights

Patients have the right to:

  • Registeration with a General Practitioner.
  • Change doctor if desired.
  • Confidentiality.
  • Undertake a health check on joining the Practice.
  • Receive emergency care.
  • Receive appropriate drugs and medicines.
  • Be referred to a specialist if they and the GP agrees.
  • Be treated courteously by all staff at the practice.
  • Be given sufficient information about their condition to make an informed choice about investigation and treatment.
  • Be referred to the hospital or professional of their choice.
  • Have the right to review their medical records
  • Be treated without discrimination on race colour sex or sexuality.
Zero Tolerance

The practice will not accept any form of harassment, abusive, threatening or violent behaviour towards the doctor or any member of staff. Any patients who display unacceptable behaviour will immediately be removed from the practice list.

New Patients

Once accepted onto the practices list, it is mandatory that you attended a ‘new patient examination’ within two weeks of registration.

Named GP

As part of the commitment to more personalised care for patients, NHS Employers and the General Practitioners Committee of the British Medical Association have agreed that all patients will have a named accountable GP.

The duties of 'Named' GP
Take lead responsibility for ensuring that all appropriate services required under the contract with the practice are delivered to you.
Where required, based on the professional judgement of the ‘named’ GP, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets your needs.
Ensure that your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice.
Ensure that patients over 75 years of age have access to a health check if requested, which is already a requirement of the GP contract regulations. ​​​

The Practice will ensure that there is a named accountable GP assigned to each patient. New patients will be allocated a GP at the time of registration. Your named accountable GP will be the same as your USUAL GP, however this does not affect your ability to see any GP of your choice as you currently do.

Appointments
Receptionists are asked to collect brief information from patients.

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Reception staff, like all members of the team, are bound by confidentiality rules.

Any information given by you is treated in the strictest confidence. The practice takes any breach of confidentiality very seriously and will deal with it accordingly. You can ask to speak to a receptionist in private away from the reception counter. However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

If you are unable to keep or don't need your appointment please contct the practice to cancel or re-book it as soon as possible. This will allow the practice to re-allocate the appointment to someone who needs it.

Non-attendance of appointments is a common problem and increasingly becomeing a serious problem, with an impact on practices and patients themselves.
This situation is not only a huge waste of resources for Doctors and Practice Nurses but also means that many patients have been declined appointments when, in fact, they could have been seen by the medical staff. It also means that waiting times for routine appointments may be longer than we would want, which causes understandable frustration for everyone.

If you are more than 10 minutes late for your appointment you will not be seen and will be asked to rebook your appointment. It is not fair to other patients or staff to have to waste their time waiting for you. If you know you are not going to be able to make your appointment on time, please ring the surgery and let us know as soon as possible. Don't wait until your appoiintment time, we might be able to reshedule your appointment that day or rebook your appointment for a future date.

Home visits are done in between surgeries and are at the discretion of the doctor after discussion and are performed for medical need and not convenience. Visits will be prioritised according to the urgency of the presenting medical condition. As home visits are very time consuming, please do not request a visit unless you are genuinely too ill to attend the surgery. Please attempt to arrange transport to the surgery with family members, neighbours or taxi if at all possible.

If a home visit is necessary, please request it before 10.00am (except in emergencies).

Prescriptions
How we use your data

Personal information held on computer systems or written documentation is safeguarded by the General Data Protection Regulation (GDPR).

Patient medical records are confidential and will not be disclosed to anyone without specific written consent from the patient, this included family members.

Requests for information under the General Data Protection Regulation (GDPR) referrded to as data subject access request (DSAR) or the Freedom of information act 2000 should be submitted in writing to the practice for the attention of Dr A.S Khan. Forms and literature is available at the reception desk.

Read the full Data Protection Privacy Notice for Patients here.
Complaints

If you wish to complain about your treatment or the service you have received please do so in writing to the practice manager, or collect a complaints form from our reception desk.

If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be required.

If you are unable to resolve the issue, you can complain to the commissioner of that service, the information below offers more guidance on this process.

NHS England

Telephone the NHS England Customer Care Centre Helpline
0300 311 2233 – or send an email to england.contactus@nhs.net type in the Subject line of the email “for the attention of the complaints team”.

You can find more detailed information on NHS Choices Feedback and complaints and NHS England website

Additional information on contacting NHS England is available at NHS Englands website » Contact us

Ombudsman

As a last resort, if you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298

Patient Advisory Liaison Service(PALS)

ALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally. For mor information on this service visit :

Patient Advisory Liaison Service NHS Choices

Philosophy of Care

Khan Medical Practice endeavours to support patients with the highest standard of care available. Our clinical and administration staffs provide a friendly, efficient and personal service to all of our patients with the continuity of care to the very best of our ability.
All members of staff obtain regular education updates and training providing them with knowledge to facilitate patient care.
Khan Medical strives to provide the best standard of care available; we work to empower our patients to manage their own health.

Family
Support
Travel
Antenatal
Elderly Care

Appointments

Appointments can be made in person at reception, by phone or online. Please remember to book in at our reception desk when you arrive. You can book in using the automated display or speak with our receptionist.

General Appointments

All appointments are pre-booked for a specific time, our usual appointment length is 10 minutes with a doctor and 10-20 minutes for a nurse or Health Care Assistant. If you have multiple problems to discuss with the doctor please ask the receptionist, you may be asked to book a separate on another day.
If you require a chaperone, please ask at reception when you book an appointment.

How To Make An Appointment

  1. By booking Online: please ask reception for details. Available 24 hours a day.
  2. By Telephone on 01922 775 194.
    Telephone lines open at 08:00am every morning Monday to Friday.
  3. In person reception during openning hours.

What if I’m late?

If you are more than 10 minutes late for your appointment you will not be seen and will be asked to rebook your appointment. It is not fair to other patients or staff to have to waste their time waiting for you. If you know you are not going to be able to make your appointment on time, please ring the surgery and let us know as soon as possible. we might be able to reshedule your appointment that day or rebook your appointment for a future date.

What if I cannot attended?

Please contact the surgery as early as possible, missed appointments cost both time and money and stop people who really need to see the doctor from getting an early appointment.
Non-attenders: If you fail to keep your appointment and do not contact us, you will be asked to see the Practice Manager. Persistent non-attenders can be removed form our list.

How Can You Help Us

Please consider the following points when requesting an appointment.

  • Only one person per appointment for example if you and your child need to be seen please make 2 appointments
  • Please tell reception why you need to be seen, so that they can direct you to the right doctor and give you an appropriate appointment as the doctors have different specialities.
  • Please cancel any unwanted appointments.
  • Please don’t be late.
    If you are more than 10 minutes late for the start of your appointment you will usually be asked to re-book.
  • Tell us in advance of your appointment if you need a chaperone.

Chaperones

Our Practice is committed to providing a safe, secure and comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

Why do we need Chaperones?
There are two considerations involved in having a chaperone to assist during intimate examinations; namely for the comfort of the patient and the protection of the doctor/nurse from allegations of impropriety.

The rights of the Patient:
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Patients have the right to decline the offer of a chaperone. However the clinician may feel that it would be wise to have a chaperone present for their mutual protection for example, an intimate examination on a young adult of the opposite gender. If the patient still declines the doctor will need to decide whether or not they are happy to proceed in the absence of a chaperone. This will be a decision based on both clinical need and the requirement for protection against any potential allegations of improper conduct.

Appropriately Trained Chaperone:
Appropriately trained Chaperone is defined as a member or Practice staff who has completed the Practice Training Programme and has been assessed as competent by a member of the Practice clinical team.

Useful Numbers

Out of hours, Hospitals and other Useful Services
Out of Hours Service
For out of hours advice contact:

For Emergency 0845 145 1800

NHS 111 Logo
NHS 111
When it's less urgent than 999

For Emergency 0845 145 1800

NHS
Walk-in centre

01922 858550

Walsall Manor Hospital

01922 721 172

Sandwell Hospital

0121 553 1831

New Cross Hospital

01902 307 999

Paramedics

999

Queen Elizabeth

0121 472 1311

PALS
The Patient Advice and Liaison Service

Has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services.

Find your local PALS click here

Sexual Health

Local Sexual Health Services
Walsall Integrated Sexual Health Service (WiSH)

Walsall Integrated Sexual Health Service (WiSH) is a new NHS resource for the residents of Walsall. If you are concerned about any aspect of your sexual health, such as infections or contraception, we are here to provide a full range of free services to support and look after you. We are based at Manor Hospital, in Walsall and we have a clinic in the town centre.

Location: 36 Navigation Street, Walsall, WS2 9LT

Telephone: 01922 270400

Website
Genito Urinary Medicine Clinic

Free and confidential sexual health services provided for anyone worried about sexually transmitted infections, HIV (aids), also health advice and information, HIV (aids) testing, counselling, cervical smears, pregnancy testing and emergency contraception.

Walkin clinic on selected days.

Teleephone: 01922 633 341

Address: Walsall Centre for Sexual Health, Pleck Road,
Walsall WS2 7BR

Find Genito-Urinary Medicine services
AIDS HELPLINE

01922 644 853

Pregnancy Advisory Service

01922 649 000

Hatherton Centre

01922 775 041 (Family Planning, Contraception, Psychosexual Counselling)

Unplanned pregnancy Advice and treatment

Community Mental health service 01922 775 553 or 01922 775 550

Mental Health

Local Mental Health Services
Community Mental health service

01922 775 553 or 01922 775 550

Alcoholics Anonymous

01384 482 929

If you seem to be having trouble with your drinking, or if your drinking has reached the point where it worries you a bit, you may be interested to know something about Alcoholics Anonymous programme of recovery from alcoholism. For more information visit alcoholics- anonymous website

Addaction

01922 646 262

Addaction is Britain's largest specialist drug and alcohol treatment agency, and we can offer help and advice to anyone affected by drug and alcohol misuse.

Other Support Services

Community Mental Health Service

01922 775 553 or 01922 775 550

Bereavement Service

01922 724 841 (Counselling for the Bereaved)

Victim Support

Walsall Support Group 01922 644 000

Help, emotional support and assistant on rape, sexual assault and other crimes. National Charity [Local Rate] 0845 30 30 900 Victim Support is the national charity which helps people affected by crime. They provide free and confidential support to help you deal with your experience, whether or not you report the crime.

Samaritans

Walsall branch 01922 624 000
National helpline, Local Rate 0845 790 90 90

Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Whatever you're going through, whether it's big or small, don't bottle it up. We are here for you if you're worried about something, feel upset or confused, or just want to talk to someone. We offer our service by telephone, email, letter and face to face in most of our branches. The Samaritans website

RELATE Walsall

01922 626 004 (Relationship counselling for adults)

Citizen’s Advice Bureau

01922 700 600 (Advice on Benefits, Financial, Legal and Debt problems)

Welcome to the Publication Area


Mean GP earnings

All GP practices are required to declare the mean earning (e.g. average pay) for all GPs working to deliver NHS services at each practice from April 2016 under the new GP contract.

The average pay for GPs working at Khan Medical Practice in the last financial year was £39,385 before tax and Natioanl Insurance. This is for 1 part time GP and 1 locum GP who worked at the practive for more then six months.

Plublication date 31.03.2017

Services

Our practice offers general medical services and a wide range of clinics available to patients from Chronic Disease Management to heath and life style advice.
Our specialist anticoagulation clinic is open to any NHS patient with our area, if you are not our patient and would like to use this clinic please ask your GP to refer you to us. All services can be accessed via reception.

ECG

ECG (electrocardiogram) is a test that measures the electrical activity of the heart. The heart is a muscular organ that beats in rhythm to pump the blood through the body. The signals that make the heart's muscle fibres contract come from the sinoatrial node, which is the natural pacemaker of the heart. In an ECG test, the electrical impulses made while the heart is beating are recorded and usually shown on a piece of paper. This is known as an electrocardiogram or ECG for short, and records any problems with the heart's rhythm, and the conduction of the heart beat through the heart which may be affected by underlying heart disease. How is an ECG performed? * Up to 12 self-adhesive electrodes will be attached to select locations of the skin on the arms, legs and chest. Areas such as the chest where the electrodes will be placed may need to be shaved. First, the skin is cleaned. The test is completely painless and takes less than a minute to perform once the leads are in position. After the test, the electrodes are removed. * The doctor will review the paper print-out of the ECG.

Near Patient testing

For patients on controlled drugs, this clinic offers regular blood testing at the surgery removing the need to go to the hospital.

Blood Pressure

It is important that you attend your GP surgery at least once every 5 years to have your blood pressure checked, although an annual check up is preferable. If your blood pressure is found to be higher than the recommended level (140/90) then your GP may ask you to make some lifestyle changes that will help to reduce your blood pressure. They may also start you on some medicines to help control your blood pressure. If your blood pressure is very difficult to control your GP may suggest referral to the high blood pressure clinic (the hypertension clinic) but it is important to remember that most people with high blood pressure can be managed effectively by their GP.

Spirometry

A spirometer is a device which measures the amount of air that you can blow out. There are various spirometer devices made by different companies, but they all measure the same thing. They all have a mouthpiece that you use to blow into the device. A doctor or nurse may ask you to blow into a spirometer ('spirometry') if you have chest or lung symptoms. How is it done? You breathe in fully and then seal your lips around the mouthpiece of the spirometer. You then blow out as fast and as far as you can until your lungs are completely empty. This can take several seconds. You may also be asked to breathe in fully and then breathe out slowly as far as you can. A clip may be put onto your nose to make sure that no air escapes from your nose. The above routine may be done two or three times to check that the readings are much the same each time you blow into the machine. What does the spirometer measure? The most common measurements used are: * FEV1 - Forced Expiratory Volume in one second. This is the amount of air you can blow out within one second. With normal lungs and airways you can normally blow out most of the air from your lungs within one second. * FVC - Forced Vital Capacity. The total amount of air that you blow out in one breath. * FEV1 divided by FVC (FEV1/FVC). Of the total amount of air that you can blow out in one breath, this is the proportion that you can blow out in one second.

Peak Flow

Peak flow is a measure of how fast you can blow air out of your lungs. In so doing, it measures how wide your airways in your lungs are. When you visit the surgery, your peak flow reading may be taken for two reasons:

  1. find out if you have asthma.
  2. To assess the state of your asthma if you have had it for some time.

For people with asthma, this simple test shows how well their asthma is being controlled. Peak flow readings vary, according to sex, age and height. In addition, they vary throughout the day. The morning reading is often lower than that of the evening. It is the difference between these two readings that is important for the doctor to see in assessing how well your asthma is controlled.

Family planning and Sexual health

A wide range of family planning options are available at the surgery including the Mirena IUS, IUD, Nexplanon insertion and removal, depot injections, and contraceptive pills. Speak to one of our nurses for more information about making an appointment for the IUS/IUD/Nexplanon clinic. Our waiting times are usually shorter than local family planning clinics.

Walsall Integrated Sexual Health Service (WiSH)

Sexual health

If you are concerned about sexual infections contraception or pregnancy, please book to see Nurse or Dr. Any advice is completely confidential even for teenagers under the age of 16. Free condoms will be supplied. Information will not be divulged to parents without your consent.
For more information about different methods of contraceptive please visit.

NHS contraception-guide

Ante Natal and Post Natal care

Antenatal care is provided predominately by Community Midwives. You will be seen on a regular basis to make sure you are well and that your pregnancy is progressing normally.
Your midwife will discuss with you the number of times you will need to be seen during your pregnancy based on your healthcare needs and your wishes. When you have decided upon a schedule of visits you will need to book these appointments at the surgery. If, however you need a hospital appointment, your midwife will book this for you. If you think you have missed an appointment or have concerns, please contact your midwife or the reception at the surgery.

Baby Immunisations

The practice offers full baby immunisations, please remember to bring your immunisation record book with you to your appointment.
If you do not want your child to receive any of their immunisations it is important that you inform the practice either at reception or when you next see the GP or Nurse

Travel Vaccinations

Before attending for travel vaccination, patients need to complete a travel assessment form and return it to the practice so that we can advise you on what vaccinations you will need. Anti malaria prophylaxis and Hepatitis B Vaccination for travel are not covered under the NHS, please enquire at our reception about the fee for a prescription

Seasonal Influenza

nfluenza Vaccination Given annually to patients over 65 or those patients who are at risk (Chronic disease such as Asthma, Diabetes, COPD, Renal illness or if you are a carer).

Chronic disease management

A chronic medical condition is one that has been (or is likely to be) present for six months or longer, for example, Asthma, COPD, Cancer, Heart disease, Diabetes, Arthritis and Renal diseases. These conditions require a structured approach and the doctor will work with you to plan and coordinate the management and treatment of complex conditions requiring ongoing care from the practice clinical team and community/multidisciplinary care teams. Your doctor will determine whether a plan is appropriate for you.

Asthma

For patients with Asthma over the age of 3 Our nurse will assess your level of Asthma symptoms, give you information about Asthma and ensure you are taking your medication correctly. This will help reduce hospital admissions due to exacerbation. If you are having problems the nurse will refer you to your GP. Depending on the severity of your condition you should be seen every 3, 6 or 12 months, if you have not been to the Asthma clinic in 12 months please book an appointment at our reception. You will need to bring your inhalers, peak flow meter and spacer device along with your treatment card to your appointment. Normally this would include a review of:

  • Patient and family history
  • Height
  • Weight
  • Body Mass Index
  • Peak Flow
  • Medication
  • Inhaler technique
Chronic Obstructive Pulmonary Disease

For patients with Chronic Obstructive Pulmonary Disease (COPD). Our nurse will assess your level of symptoms, give you information about COPD and ensure you are taking your medication correctly.This will help reduce hospital admissions due to exacerbation. If you are having problems the nurse will refer you to your GP. Depending on the severity of your condition you should be seen every 3, 6 or 12 months, if you have not been to the COPD clinic in 12 months please book an appointment at our reception. You will need to bring your inhalers, peak flow meter and spacer device along with your treatment card to your appointment. Normally this would include a review of:

  • Patient and family history
  • Height
  • Weight
  • Body Mass Index
  • Spirometry
  • Medication
  • Inhaler technique
Diabetes

Patients with Diabetes over the age of 15 A blood and urine sample need to be taken one week before your appointment, so that the results are received in time for clinic. Appointments and sample bottles can be obtained from reception. If you have not been to the Diabetic clinic in the last 6 » 12 months please book an appointment at the reception desk. You will need to bring in your blood monitor and test strips so that we can check the calibration and usage are correct. Normally this would include a review of:

  • Blood pressure
  • Blood Sugar
  • Weight
  • Feet
  • Eyes (we may refer you for retinopathy screening)
  • Medication
  • Blood and Urine tests
Hypertension

The Hypertension clinic deals with the treatment and management of high blood pressure. If your blood pressure is very difficult to control your GP may suggest referral to the high blood pressure clinic (the hypertension clinic) but it is important to remember that most people with high blood pressure can be managed effectively by their GP. Normally this would include a review of:

  • Blood pressure
  • Medication
  • Blood and Urine tests

Other clinics

Well Man Clinc

Available to all male patients over the age of 20 You can make an appointment either at the reception desk or by telephone. Normally this would include a review of:

  • Patient and family history
  • Blood pressure
  • Weight Advice
  • Height
  • Body Mass Index
  • Peak flow
  • Diet
  • Exercise
  • Smoking Advice
  • Alcohol consumption
  • Tetanus Status
  • Urine and blood tests
  • Cholesterol
  • ECG's if necessary

Well Woman Clinic

Available to all female patients over the age of 20 You can make an appointment either at the reception desk or by telephone. Normally this would include a review of:

  • Patient and family history
  • Blood pressure
  • Weight Advice
  • Height
  • Body Mass Index
  • Peak flow
  • Diet
  • Exercise
  • Smoking Advice
  • Alcohol consumption
  • Tetanus Status
  • Urine and blood tests
  • Cholesterol
  • ECG's if necessary
  • Where appropriate a smear will be offered

Community Anticoagulation clinic

For patients taking oral anticoagulants, this clinic is open to any patient in the local area. If you are not our patient and wish to use our clinic please ask your GP to refer you.
Previously only available at hospital this clinic offers:

  • and convenient service
  • Easy access
  • Improved anticoagulation control
  • Reduced number of INR tests required to maintain good control
  • Improved patient safety
  • Reduced potential for errors in dosing

Prescriptions

Ordering of repeat prescriptions is the patients responsibility. Please monitor your medication carfuly and allow 48 hours for us to prepare your prescription. Please do not request repeat prescriptions from the Doctor.

How can I order my prescription?

Order your prescription in person

You can ask for a prescription order slip at the reception desk. If you have filled in the right hand side of your previous precription, you can either hand it in at the reception des or if there is a que you can post it into the box located opposite our reception desk.

Order your prescription online

If you wish to order your repeat prescriptions online, you must be registered with the practice and have an active patient access account. If you don't have a patient Access account simply contact reception. Please note that for security reasons you will have to collect the activation form in person and we would ask you bring proof of identity with you. The practice will not post, fax or email this document to you.
Once you have collected the activation form it is your reponsibility to follow the instructions on the document in order to complete the registration.
You can order your repeat prescription online by clicking the sign in option at the top of this page. Please remeber repeat prescriptions are never urgent and take 48 hours to process, prescriptions ordered over the weekend or bank holidays will not be processed until the next working day, the 48 hours starts from this working day not the day your request was submitted.

Order your prescription by phone

Telephone ordering of repeat prescriptions is for elderly or housebound patients only. Please call at the times indicated below:

Monday to Thursday 11:00am » 1:00pm
Friday 11:00am » 12:30am

01922 775 194

Order your prescription by post

Send your request with a SEA to:

  • Khan Medical Practice
  • Pinfold Health Centre
  • Field Road
  • Bloxwich
  • Walsall
  • WS3 3JP
Order your prescription by fax

Fax your prescription requests to: 01922 775 196

Prescribing of over the counter medicines is changing

Prescriptions for the following conditions may no longer be available from your GP.

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they’ll ensure you get the care you need.

Please help the NHS to use resources sensibly.

Your GP, nurse or pharmacist will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.
This applies to treatments for these conditions:

Acute sore throat
Conjunctivitis
Coughs, colds and nasal congestion
Cradle cap
Dandruff
Diarrhoea (adults)
Dry eyes / sore tired eyes
Earwax
Excessive sweating
Haemorrhoids
Head lice
Indigestion and heartburn
Infant colic
Infrequent cold sores of the lip
Infrequent constipation
Infrequent migraine
Insect bites and stings
Mild acne
Minor burns and scalds
Mild cystitis
Mild dry skin
Mild irritant dermatitis
Mild to moderate hay fever
Minor pain, discomfort and fever (e.g. aches and sprains, headache, period pain, back pain)
Oral thrush
Prevention of tooth decay
Ringworm / athletes foot
Sunburn
Sun protection
Teething / mild toothache
Threadworms
Travel sickness
Warts and verrucae

GPs, nurses or pharmacists will also generally no longer prescribe probiotics and some vitamins and minerals. You can get these from eating a healthy, varied and balanced diet, or buy them at your pharmacy or supermarket.

Why does the NHS need to reduce prescriptions for over the counter medicines?

The NHS has been spending around £136 million a year on prescriptions for medicines that can be bought from a pharmacy or supermarket, such as Paracetamol. By reducing the amount the NHS spends on over the counter medicines; we can give priority to treatments for people with more serious conditions, such as cancer, diabetes and mental health problems.

Exceptions

In some cases, you can still get prescriptions for medicines used to treat these conditions.

Read full details on nhs.uk Download Information Leaflet

How long does it take to process my prescription?

Repeat prescriptions require 48 hours notice.
Note: Prescription ordered on a Friday will not be ready until Tuesday afternoon. Medicines not on regular repeat, may take longer than 48 hours to issue as the doctor has to look at the reasons for the request and issue the script. It will help if you can bring in a copy of any letters you have been give along with the original box the medication came in. Where medicines are prescribed/advised from the hospital, we will continue the prescription once we receive confirmation by letter or fax from the hospital and if the doctor feels it is the appropriate to your care, the doctor might prescribe alternate medicines.

Pharmacy Collection Service

Most local pharmacies will collect and deliver your prescription, this is not arranged by the practice and you will need to fill in a consent form at the pharmacy of your choice.

Repeat request slip explained

All the details about your medication are on the repeat request slip (right hand side of your prescription).To request a drug simple tick in the [ ] box at the end of the line and return the completed slip back to reception. Note any drugs not ticked will not be issued as it is uderstood you do not need them with this order. Please check you have filled in the slip correctly before submitting it to the surgery.If you need any advice or help filling in your repeat prescription request slip please ask at the reception desk.If you have missplace or do not have the right hand side of your last prescription you can ask our reception for a repeat request slip.

Electronic Prescription Service
Electronic Presciption Service

This could make collecting prescriptions easier and more convenient for you. This service gives you the option to ‘nominate’ the place you choose to get your medication or appliance from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form - particularly if you have regular prescriptions.

Surveys

Throughout the year we conduct various surveys to help us assess your opinions on the services we provide. Your opinions matter to us and we use the results of these surveys conducted both in-house and as part of the national framework to help us decide what services to offer and when to offer them and also to gather suggestions and feedback on your experience at our surgery.

Current surveys running: The Friends and Family Test

Read more
wordcloud created from patient comments. Source Froends and Family Test

Data Protection Privacy Notice for Patients

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.

This privacy notice applies to personal information processed by or on behalf of the practice. This Notice explains:

  • Who we are, how we use your information and our Data Protection Officer.
  • What kinds of personal information about you do we process?
  • What are the legal grounds for our processing of your personal information (including when we share it with others)?
  • What should you do if your personal information changes?
  • For how long your personal information is retained by us?
  • What are your rights under data protection laws?

The General Data Protection Regulation (GDPR) became law on 24th May 2016.
This is a single EU‐wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is Khan Medical Practice.

This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

How we use your information and the law.

Khan Medical Practice (the Practice) will be what's known as the 'Controller' of the personal data you provide to us.

We collect basic personal data about you which does not include any special types of information or location‐based information. This does however include name, address, contact details such as email and mobile number etc.

We will also collect sensitive confidential data known as "special category personal data", in the form of health information, religious belief (if required in a healthcare setting) ethnicity, and sex during the services we provide to you and or linked to your healthcare through other health providers or third parties.

Why do we need your information?

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk‐in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which the Practice hold about you may include the following information;

  • Details about you, such as your address, carer, legal representative, emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x‐rays etc
  • Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

How do we lawfully use your data?

We need to know your personal, sensitive and confidential data in order to provide you with Healthcare services as a General Practice, under the General Data Protection Regulation we will be lawfully using your information in accordance with: ‐

Article 6, (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the "controller"

Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems

This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.

Risk Stratification

Risk stratification data tools are increasingly being used in the NHS to help determine a person's risk of suffering a condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de‐ identified information is only provided back to your GP as data controller in an identifiable form.

Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost‐effective treatments.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 2018
  • The General Data Protection Regulations 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the information sharing principle following Dame Fiona Caldicott's information sharing review (Information to share or not to share) where "The duty to share information can be as important as the duty to protect patient confidentiality."

This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain compliance with the General Data Protection Regulations (GDPR) and all UK specific Data Protection Requirements. Our policy is to ensure all personal data related to our patients will be protected.

All employees and sub‐ contractors engaged by our practice are asked to sign a confidentiality agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub‐contractor acts as a data processor for Khan Medical Practice (the Practice) an appropriate contract (art 24‐ 28) will be established for the processing of your information.

In certain circumstances you may have the right to withdraw your consent to the processing of data. Please contact the Data Protection Officer in writing if you wish to withdraw your consent. If some circumstances we may need to store your data after your consent has been withdrawn to comply with a legislative requirement.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes ‐ the surgery will always gain your consent before releasing the information for this purpose in an identifiable format. In some circumstances you can Opt‐out of the surgery sharing any of your information for research purposes.

With your consent we would also like to use your information to inform you of services that may benefit you. We would like to use your name, contact details and email address to inform you of services that may benefit you, with your consent only. There may be occasions were authorised research facilities would like you to take part on innovations, research, improving services or identifying trends.
At any stage where we would like to use your data for anything other than the specified purposes and where there is no lawful requirement for us to share or process your data, we will ensure that you have the ability to consent and opt out prior to any data processing taking place.

This information is not shared with third parties or used for any marketing and you can unsubscribe at any time via phone, email or by informing the practice DPO as below.

Where do we store your information electronically?

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so and appropriate safeguards have been put in place. We have a Data Protection regime in place to oversee the effective and secure processing of your personal and or special category (sensitive, confidential) data.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • NHS England (NHSE) and NHS Digital (NHSD)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ which you will be informed of You will be informed who your data will be shared with and in some cases asked for consent for this happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure. All employees and sub‐ contractors engaged by our practice are asked to sign a confidentiality agreement. If a sub‐ contractor acts as a data processor for Khan Medical Practice (the Practice) an appropriate contract (art 24‐ 28) will be established for the processing of your information.

How long will we store your information?

We are required under UK law to keep your information and data for the full retention periods as specified by the NHS Records management code of practice for health and social care and national archives requirements.

More information on records retention can be found online at Records Management Code of Practice for Health and Social Care 2016

How can you access, amend move the personal data that you have given to us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example for a research project), or consent to market to you, you may withdraw your consent at any time.

Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to "erase" your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will Delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.

Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this with a GP to GP data transfer and transfer of your hard copy notes.

Access to your personal information

Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. To request this, you need to do the following:

  • Your request should be made to the Practice ‐ for information from the hospital you should write direct to them
  • There is no charge to have a copy of the information held about you
  • We are required to respond to you within one month
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified, and your records located information we hold about you at any time.

What should you do if your personal information changes? You should tell us so that we can update our records please contact the Practice Manager as soon as any of your details change, this is especially important for changes of address or contact details (such as your mobile phone number), the practice will from time to time ask you to confirm that the information we currently hold is accurate and up‐to‐date.

Objections / Complaints

Information Commissioner:
Wycliffe house
Water Lane
Wilmslow
Cheshire
SK9 5AF
☎ Tel: 01625 545745
Website:Click here to visit ICO website

If you are happy for your data to be extracted and used for the purposes described in this privacy notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact the Practice Data Protection Officer.

If you would like to know more about your rights in respect of the personal data we hold about you, please contact the Data Protection Officer as below.

Data Protection Officer:

The Practice Data Protection Officer is D‐Stress Consultancy Ltd (trading as GR Governance/kNg+) . Any queries in regard to Data Protection issues should be addressed to:
Email: queries.kng@nhs.net
☎ Tel: 0734 2785478

Changes:
It is important to point out that we may amend this Privacy Notice from time to time. If you are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer.